Delivery, returns, exchanges
Shipping & Returns
A clear policy for the everyday beverages you keep close: tea, coffee, sparkling drinks, juice, fermented tea, energy drinks, and electrolyte drinks. Every SipMorrow order ships free, follows a 3–5 business-day delivery window, and is supported by free returns and exchanges within 30 days.
Shipping standard
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Free U.S. Shipping
Every SipMorrow product ships free. There is no minimum order value required to receive our standard free-shipping benefit.
Our delivery standard is designed around a simple promise: your order is expected to arrive within 3–5 business days . This applies across the beverage categories we sell, from Green Tea and Roasted Coffee to Sparkling Water, Juice, Fermented Tea, Energy Drinks, and Electrolyte Drinks.
No Shipping Fee
Free shipping is included with every product order.
Clear Delivery Window
Standard delivery is 3–5 business days.
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Business-day timing
Business days generally exclude weekends and major U.S. holidays. Carrier conditions or local disruptions can occasionally affect delivery timing.
Order journey
From Checkout to Door
The policy is intentionally simple so you can understand what to expect before you place an order.
Order Placed
Your SipMorrow order enters our fulfillment flow after checkout.
Order Prepared
Products are prepared for shipment with attention to secure beverage packaging.
Order Travels
Your shipment moves through the delivery network at no shipping cost to you.
Order Arrives
Our standard delivery window is 3–5 business days.
Delivery timing can be affected by events outside a retailer’s direct control, including carrier interruptions, severe weather, address access issues, or major holiday volume.
Delivery details
Shipping Standards
Practical guidance for keeping your delivery accurate, trackable, and easy to resolve if something changes.
Check Details
Review your shipping address carefully before completing checkout. Complete apartment, suite, unit, and ZIP information helps reduce avoidable delivery problems.
Business Days
The standard delivery promise is 3–5 business days. Weekends and major U.S. holidays are not generally counted as business days.
Help Is Always On
Customer support is available 24/7 if you need help understanding an order update or resolving a delivery concern.
Free shipping is not a promotion at SipMorrow. It is part of the standard ordering experience.
Beverage-first thinking
Packed for Daily Rituals
Tea, coffee, and non-alcoholic beverages can differ in format, container, weight, and handling needs. Our policy is built to stay simple across the full SipMorrow assortment.
Tea Green Tea, Black Tea, Herbal Tea, and Fermented Tea.
Coffee Roasted Coffee and Instant Coffee.
Refreshments Sparkling Water and Juice.
Functional Drinks Energy Drinks and Electrolyte Drinks.
The same free-shipping, 3–5 business-day delivery, and 30-day free return and exchange standards apply across the store unless a product page clearly states otherwise.
Return standard
30-Day Returns
Eligible products can be returned or exchanged free within 30 days. We keep the process structured so your request is easy to understand and easy to follow.
Start the Request
Use our contact page to share the order details and explain whether you need a return or an exchange.
Confirm Eligibility
The request must fall within the 30-day return and exchange window and meet the applicable product-condition requirements.
Follow Instructions
Once your request is reviewed, follow the return or exchange instructions provided for your order.
Complete the Resolution
Eligible returns are handled without a return-shipping charge, and eligible exchanges are provided free within the policy window.
Before sending anything back
Return Eligibility
Beverage products require thoughtful handling. These standards help protect product quality, order accuracy, and a fair return process.
Policy window
Return or exchange requests must be made within 30 days under SipMorrow’s free return and exchange policy.
Order identification
Keep your order information available so the support team can locate the purchase and review the request efficiently.
Product condition
Return eligibility may depend on the product’s condition, packaging, and whether the item can be safely accepted back. Contact support before sending an item.
Damaged delivery
If an item arrives damaged, incorrect, or otherwise affected during delivery, keep the packaging and document the issue so support can review it.
Return shipping
Eligible returns are free. Follow the return instructions supplied by SipMorrow so the shipment is routed correctly.
Exchanges
Eligible exchanges are free within 30 days, subject to product eligibility and available replacement inventory.
Important: Do not send a return without first following the instructions supplied for your order. This helps prevent delays or routing issues.
Exchange path
A Simple Exchange Flow
If a qualifying product needs to be exchanged, the same 30-day policy window applies.
Identify
Tell us which order and product you need help with.
Review
We review the request against the 30-day exchange standard.
Return
Follow the provided instructions for the item that is being exchanged.
Replace
An eligible exchange is completed without an exchange fee, subject to availability.
Return completion
Refund Handling
When an eligible return is approved for a refund, the refund is directed back through the applicable payment route associated with the order.
The time it takes for a completed refund to appear can vary by bank, card issuer, or payment provider. SipMorrow can confirm the status of the store-side return review, while final posting timing may be controlled by the payment provider.
30 Days Return and exchange request window
Free Eligible return and exchange service
24/7 Support availability
When something is off
Order Issue Guidance
Keep the product and shipping materials available until the issue is reviewed.
Damaged Item
Keep the item and packaging together. Clear photos of the product and shipping materials can help support review what happened.
Incorrect Item
Keep the product as received and share the order details so the discrepancy can be checked against the original purchase.
Delivery Concern
If the expected delivery window has passed, contact support with your order information so the shipment status can be reviewed.
Keep These Details Ready
A well-documented request is easier to review and resolve.
- Your order number or purchase details.
- The product name and quantity involved.
- A brief explanation of the return, exchange, or delivery issue.
- Photos when the item arrived damaged or incorrect.
- Original packaging when available and relevant to the issue.
Review Your Order Details
Small checks before checkout can help prevent address-related delivery problems.
- Confirm the recipient name.
- Confirm the street address.
- Include apartment, suite, or unit information when needed.
- Verify city, state, and ZIP code.
- Keep your order confirmation available for reference.
At a glance
Policy Snapshot
This page is designed to make the main SipMorrow shipping and return rules easy to scan. The same standards support a consistent experience across our full tea, coffee, and non-alcoholic beverage assortment.
Shipping Free on all products.
Delivery 3–5 business days.
Returns Free within 30 days when eligible.
Exchanges Free within 30 days when eligible.
Support Available 24/7.
Common questions
Shipping & Return FAQ
Every answer stays collapsed until you choose to open it.
Do all SipMorrow products ship free?
Yes. Free shipping applies to all products in the SipMorrow store.
How long does delivery take?
Our standard delivery time is 3–5 business days.
Are weekends counted as business days?
Business days generally exclude weekends and major U.S. holidays.
How long do I have to request a return?
SipMorrow provides free returns within 30 days for eligible products.
Can I exchange an eligible product?
Yes. Free exchanges are available within 30 days for eligible products, subject to availability.
Do I pay return shipping?
Eligible returns are free. Follow the instructions provided for your approved return so the shipment is routed correctly.
What should I do if an item arrives damaged?
Keep the item and packaging, document the condition, and contact SipMorrow support so the issue can be reviewed.
What if I receive the wrong product?
Keep the item as received and share your order details with support so the discrepancy can be checked.
Can I send a return without contacting support first?
Please follow the return instructions supplied for your order before sending anything back. This helps avoid routing delays.
Is customer support available outside business hours?
Yes. SipMorrow provides 24/7 customer support.
24/7 customer support
Need Order Help?
If you have a delivery, return, exchange, or order issue, use the SipMorrow contact page and include the details that will help us identify your order quickly.